G2000 Privacy Policy — Our Commitment to Protecting the Personal Data of Malaysian Users
This Privacy Policy explains how g2000 collects, uses, stores, and protects your personal information. Please read this document carefully to understand your rights as a user of our platform in Malaysia.
1. Information We Collect
G2000 collects various types of information from our users in order to deliver a safe, efficient, and relevant service. The categories of information collected include:
Account and Identity Information
During registration, we collect your full name, phone number, email address, date of birth, and other identity details required for account verification. This information is used to verify your identity, prevent fraud, and comply with know-your-customer requirements.
Device and Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, and language settings when you access the g2000 platform. This information helps us optimise the user experience across different devices — particularly the smartphones widely used across Malaysia.
Local Payment Information (MYR)
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary details related to your chosen payment method — including registered bank account numbers or digital wallet details such as TNG eWallet. Full card numbers and banking passwords are never stored in our systems.
Usage Data and Activity History
We record platform activity such as bets placed, games played, login and logout times, and in-platform navigation. This data is used to improve our services, detect unusual activity, and personalise the user experience.
2. How We Use Your Information and Our Cookie Policy
How We Use Your Information
Information collected by g2000 is used for the following purposes:
- Processing account registration, identity verification, and account management;
- Securely processing deposits, withdrawals, and financial transactions in MYR;
- Providing customer support and responding to user enquiries;
- Sending important notifications related to your account, promotions, or policy changes;
- Detecting and preventing fraud, unauthorised access, and unlawful activity;
- Complying with applicable legal and regulatory requirements;
- Improving platform functionality and user experience based on aggregated, non-identifiable data.
G2000 does not use your personal information for any purpose beyond those stated above without first obtaining your consent.
Cookies and Tracking
The g2000 platform uses cookies and similar tracking technologies to improve website functionality and usability. Session cookies maintain your logged-in status during an active session, while preference cookies store your language and display settings. You can disable cookies through your browser settings, though this may affect certain platform features.
3. Data Storage, Security, and Information Sharing
Data Storage & Security
All personal data collected by g2000 is stored on servers secured to industry safety standards. We apply SSL/TLS encryption to all data transmitted between your browser and our platform. Access to users' personal data is restricted to staff who require it to carry out their responsibilities.
Your data is retained for as long as your account remains active or as long as needed to provide our services. Once an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Third-Party Sharing
G2000 does not sell, rent, or share users' personal information with third parties for marketing purposes. We may share necessary information with the following parties under limited circumstances:
- Payment processors: Only the information necessary to complete financial transactions in MYR;
- Game providers: Limited usage data necessary to deliver gaming services;
- Regulatory authorities: Where required by law or a valid court order.
All third parties working with g2000 are bound by confidentiality agreements and are required to comply with the data protection standards we set.
4. User Rights, Policy Updates, and How to Contact Us
User Rights Over Personal Data
As a g2000 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support;
- Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request a correction. Basic profile details can be updated directly through your account panel;
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Each request will be assessed against applicable legal obligations and ongoing operational requirements;
- Right to Object: You have the right to object to the processing of your personal data for specific purposes, subject to contractual and legal requirements.
Privacy Policy Updates
G2000 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or business practices. Any material changes will be communicated via in-platform notifications or your registered email. Continued use of the platform following such notice will be considered acceptance of the updated policy.
How to Contact Support
If you have any questions, concerns, or requests regarding this Privacy Policy or how g2000 handles your personal data, please reach out to our team by email at [email protected]. You may also refer to the FAQ section for answers to the most frequently asked privacy questions.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your concerns are taken seriously.
Have questions about privacy or how to use the g2000 platform?
Our FAQ section answers the most common questions about accounts, data security, payments, and platform usage in Bahasa Malaysia.